Refund policy

30-day returns

You have 30 days from delivery to return unworn items.

Send them back in the same condition you got them, in the original box and packaging. Shoes that show wear on the soles cannot be returned. Sale items, gift cards, special orders and personalized items are final sale.

Not sure about size or width? Call us before you order and we will help you pick.

How to start a return or exchange

Call (704) 846-0301 or email support@comfortfootworks.com with your order number. We will tell you where to send the package. Please contact us first. Return shipping is paid by the customer.

To exchange, return the item you have. Once the return is accepted, place a new order for the item you want.

Damaged or wrong item

If something arrives damaged, defective or not what you ordered, contact us right away and we will make it right.

Refunds

Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. If 15 business days pass after we approve your return and you have not seen it, email support@comfortfootworks.com.

Questions?

Call (704) 846-0301, Monday to Friday 10am to 6pm and Saturday 10am to 4pm ET, email support@comfortfootworks.com, or visit us at 924 Park Center Dr, Ste 101, Matthews, NC 28105.