Refund & Returns Policy

Our 60-Day Comfort Guarantee

We want you to walk in comfort, and we know the right fit sometimes takes a second try. Every order from Comfort Footworks is covered by our 60-Day Comfort Guarantee: if your shoes or orthotics don't feel right, you may return or exchange them within 60 days of delivery for a full refund or a different size, width, or style.

How to start a return or exchange

Call us at (704) 846-0301 or email comfortfootworks@gmail.com with your order number. Our team (real people in our Matthews, NC store, not a call center) will send you a prepaid return label and help you pick the right replacement if you'd like an exchange. Return shipping is free within the United States.

Condition of returned items

Because our products are worn for comfort and health, we simply ask that returns arrive in clean, resalable condition with the original packaging where possible. Wear your shoes indoors while deciding. Normal indoor try-on wear is completely fine.

Refund processing

Refunds are issued to your original payment method within 5–10 business days of us receiving your return. Exchanges ship as soon as the replacement is confirmed. We don't wait for the original to arrive back before helping you.

Subscriptions

Orthotic subscription orders are covered by the same guarantee. You can also skip or cancel your subscription at any time from your account or by calling us.